Shipping Policy


UK DELIVERIES

1. We use Royal Mail for UK mainland deliveries on a next day or standard service (2-4 days). All orders are tracked.

2. For Next day Royal Mail tracked deliveries [UK mainland only], this is only available on orders received before 2.30pm. Order received after this time will be despatched the next working day [Monday to Friday].

3. For Standard Royal Mail tracked delivery, our process is to prepare your order and despatch on the same or next working day [Monday to Friday], which means that you will receive your order within 2 to 5 days.

4. For larger bulk orders we may choose a different carrier. We will inform you before despatch if this is the case.

5. We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

6. If you do not receive your order within 7 working days, please contact Customer Services on 0800 048 4510 or email us at info@cosy-cashmere.co.uk

7. We will replace lost or damaged items free of charge.

INTERNATIONAL DELIVERIES

1. We use TNT for all international deliveries. However, unfortunately we are unable to ship to North Korea, Syria and Russia at this time. For further advice on the countries we deliver to please contact Customer Services on 0800 0484510 or email us at info@cosy-cashmere.co.uk

2. Transit time will be a between 5-14 working days depending on the destination. Prices for international delivery are on our website.

3. When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

4. Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

5. If you do not receive your order within 21 days, please contact Customer Services on 0800 048 4510 or email us at info@cosy-cashmere.co.uk

6. We will replace lost or damaged orders free of charge.