We are entirely confident that upon receipt of the goods you will be entirely happy with them. However, you do have the legal right to return the goods to us in accordance with the terms set out below for any reason. The law states that we must allow you 14 days to return the goods under this paragraph, but we allow you 30 days in which to do so. Please however note paragraph 5 below.
This legal right to cancel a contract is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that for a period of 30 days if you change your mind or decide for any other reason that you do not want to receive or keep any of the goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
Your legal right to cancel a contract starts from the date of the Order Acknowledgement (which is the date on which we e-mail you to confirm our acceptance of your order as explained in paragraph 5.3 of our Terms and Conditions). This is the date when the contract between us and you is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out below:-
(i) If your contract is for one item / good only then the last date you may cancel is the end of 30 days after the day on which you receive it. For example, if we provide you with the Order Acknowledgement on 1 January and You receive the Goods on 10 January You may cancel at any time between 1 January and the end of the day on 9 February (30 days).
(ii) If your contract is for a number of goods which are delivered on separate days, then the last date you may cancel is the end of 30 days after the day on which you receive the last of the goods ordered. For example, if we provide you with the Order Acknowledgement on 1 January and you receive the first instalment of your goods on 10 January and the last instalment on 15 January, You may cancel all or any part of the goods at any time between 1 January and the end of the day on 14 February.
To cancel a contract, you must let us know that you have decided to do so. Whichever way you decide to notify us of your decision, please ensure that you refer to the Order Number we have given to you to enable us to trace your order. The easiest way to do this is to complete the cancellation form on our website. Please note that you are not obliged to use this form. If you do use this method we will e-mail you to confirm we have received your cancellation.
Alternatively, you can e-mail us at email@example.com or contact our Customer Services team by telephone on 0800 0484510 or in writing to our address in paragraph 1.1 of the Terms and Conditions. If you are e-mailing us or writing to us please include details of your Order Number to help us to identify you. Please note that if you send us your cancellation notice by e-mail or by post, then your cancellation will be effective from the date you send us the e-mail or post the letter to us.
For details about how to return the goods please see paragraph 6 below.
It is important that you are aware that you must not use or wear the goods until you have decided whether or not you intend to keep them. We are allowed to reduce your refund to reflect any damage or reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
Subject to paragraph 5 above, we will refund to you the value of the goods you have decided to return under this paragraph together with any delivery costs that you paid to receive the goods. We will make the refund as soon as possible and in any event 14 days after the day on which We receive the returned goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
We will refund you on the credit card or debit card used by you when you paid for the goods.
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