Frequently Asked Questions


Registraion/Account

Registering to our website allow you receive an email update when your product has been dispatched and makes any future purchases quicker to make.
By registering you will automatically receive our newsletter, however you can remove yourself from our mailing list at any point by editing your details in the ‘Personal Details’ section under the ‘My account’ tab once you have logged in. To receive our newsletter and special offers without making an account, simply enter your email in the box provided at the bottom of every page.
This is no problem, simply click the 'Forgotten Password' link once you have proceeded to the checkout and follow the easy instructions provided.

Orders

Placing an order on our website is easy. Simply browse through our collection using the menu lists provided. When you find an item you would like to purchase, click on the item, select the correct size and quantity and click 'add to bag'. From here you can choose to 'continue shopping' or 'checkout now'. The next stage is to check the items selected in your shopping bag to make sure all the information is correct. If you are happy with your selections, click 'go to checkout'. From here you can either select to pay by PayPal, sign in if you're an existing customer or create a new account if you're a new customer. Simply input the information requested and follow the easy steps to finish placing your order.
If any problems with your order occur, please don't hesitate to contact us by email at info@cosy-cashmere.co.uk or call us on 0800 048 4510. we will answer any queries as quickly as possible.
We currently accept payment from Visa, Visa Debit, Visa Electron, MasterCard, Maestro and PayPal.
Yes, please click on our international delivery page to find out more.
The payment will come out of your account immediately.

Promotions & Discounts

No unfortunately not, please use your most favourable if you have more than one.
Entering a promotional code is very easy. When you have finished your shopping simply press the 'check out now' button then enter your code in the box provided to receive your discount.
The promotional codes must be entered exactly how they are published, please make sure no added spaces or characters have been entered, and the code has not expired. We do not have control over any promotional codes which have been supplied by third parties.
Yes, this is possible in some cases unless stated otherwise.

Delivery

Our standard delivery will take 2-5 working days to arrive. If ordered before 2:30pm, items can be delivered the next working day with a surcharge unless ordered on a weekend or bank holiday, in which case the order will be processed the following working day and delivered one day later.
If any problems with your delivery occur, please don't hesitate to contact us by email at info@cosy-cashmere.co.uk or call us on 0800 048 4510. We will answer any queries as quickly as possible.

Returns and Refunds

Instructions are provided within every order. Please refer to our returns policy as well.
All items can be refunded when returned within 30 days of purchase. Please ensure return items are in the same condition as received.
You may return items free of charge within 30 days of purchase.

Information

Simply scroll to the bottom of the page on our website and you will see a box on the right-hand side to enter your email in to, this will allow you to receive our newsletter.
Removing your details from the mailing list is very easy. Simply click the 'unsubscribe' button in the footer of the email to be removed from receiving future updates.
Please take a look at our 'Goat to Garment' page.